Refund Policy
Return & Refund Policy — TinySmile Shop
Effective Date: April 2026
30-Day Limited Guarantee (Baby Mouth Cleaner)
At TinySmile Shop, we are committed to providing safe, hygienic, and high-quality baby oral care products.
We offer a 30-day limited guarantee from the date of delivery. This guarantee applies to manufacturing defects and order issues only.
Eligible cases include:
• Damaged items upon arrival
• Incorrect item received
• Defects present before use
To request a resolution, please contact us within 30 days of delivery at:
support@tinysmileshop.com
Please include:
• Your order number
• A description of the issue
• Photo or video evidence if requested
If approved, we will offer a replacement or refund.
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Returns & Eligibility
We accept returns within 30 days only for items that are:
• Unused
• Unopened
• In original sealed packaging
Due to the nature of our product, the Baby Mouth Cleaner is a single-use disposable hygiene item.
For health and safety reasons, we do NOT accept returns or refunds for:
• Opened or used products
• Items removed from sealed packaging
• Products showing signs of use, damage, or tampering
All returns must be approved before being sent back.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
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Non-Returnable Situations
We do not offer refunds or replacements for:
• Normal wear from intended use
• Misuse, improper handling, or failure to follow instructions
• Lack of adult supervision during use
• Damage after opening the product
• Hygiene-related disposal concerns
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Order Changes & Cancellations
Orders are processed quickly.
Once an order has been processed or shipped, it cannot be canceled or modified.
Refunds or returns may only be requested after the product has been delivered.
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Shipping & Delivery
Orders are processed within 1–3 business days.
Once shipped, delivery times may vary. We are not responsible for delays caused by shipping carriers, customs, or external factors.
If your package is lost in transit, please contact us and we will review the situation and offer a replacement or refund where appropriate.
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Incorrect Address
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete address is provided, we will work with you on a case-by-case basis. Additional shipping fees may apply.
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Damaged or Defective Items
If your item arrives damaged or defective, you must report it within 48 hours of delivery.
Please email:
support@tinysmileshop.com
Include:
• Your order number
• Clear photo(s) of the issue
We will review and provide a replacement or refund if eligible.
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Refund Processing
Once your return is received and inspected, refunds are processed within 5–10 business days.
Refunds are issued to the original payment method.
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Fraud Prevention
To protect our customers and business, we monitor transactions for suspicious activity.
We reserve the right to:
• Request additional verification
• Refuse or cancel orders flagged as high risk
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Contact
For any questions, please contact us at:
support@tinysmileshop.com
We are here to help and aim to respond within 24 hours.